If you need to return an item purchased online, you can do so within 30 days of delivery. We are happy to refund or exchange an item, as long as it is returned in its original condition with no apparent sign of wear, in original packaging with all labels and swing tags attached and you have valid proof of purchase.
Please email us within 30 days of receipt of your order to notify our team that you wish to return or exchange an item, quoting clearly your Order Number on all correspondence to email@example.com.
Items must be returned within 28 days of the notification email from George Cox and must be returned at your own cost. We strongly advise that you use a trackable mailing service for any item you are returning to George Cox to avoid any delays / loss in transit / disappointment as this is your responsibility, especially due to the value of the goods.
Once we receive your parcel it will be processed within 10 working days (during busy periods this can vary). Please allow an additional 2-5 days for the credit to post to your account. Please note that we have no control over this part of the process, and we cannot take any responsibility for any bank charges that you may incur during the refund process. Refunds can only be made to the original method of purchase.
We will refund you the monetary value of the items returned to us at the price you purchased them, excluding the original shipping cost.
If you are exchanging an item George Cox will cover the cost of sending the replacement item back to you with our compliments.
We are very flexible to ensure that you are happy with your order and that you will importantly have the right size George Cox shoe, however we do monitor repeated returns and will flag this if we feel there might be a cause for concern.
If sending back from outside the EU please make it clear that the item is being returned to the manufacturer, otherwise we may incur duty charges.
Please return items to:
George Cox Footwear Ltd
160 Alexandra Road
If there is a problem with the item or you believe they are faulty, then please do send us some photos in advance of returning them to firstname.lastname@example.org. Please do take into consideration our Handmade Policy and take into account that as each pair of shoes is handmade, no two pairs will be 100% identical!
We honour our legal duty to provide you with Products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. Remember too that you have several options should you wish to resolve disputes with us.
In summary, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Product your legal rights entitle you to the following:
- Up to 30 days: if your goods are faulty, then you can get a refund.
- Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
Up to six years: if your goods do not last a reasonable length of time, you may be entitled to some money back.
Cancelling your Contract with Us
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days (from the day you receive your goods) to cancel the contract for your order with us. To let us know you want to cancel your contract, contact our Customer Service Team at email@example.com, or fill in the online cancellation form at and send it to us at firstname.lastname@example.org.
You have to return the products at your own cost within 14 days of your telling us you have changed your mind. Please send the products back to us, using a trackable delivery service. If you do this, you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you do not obtain a receipt or other evidence, and we don’t receive the goods at all or within a reasonable time, we will not refund you the price.