Company Founder, George James Cox

Terms & Conditions


Last modified: September 2022

Company Founder, George James Cox

1. Introduction and how to contact us
2. Scope of these Terms and Conditions
3. Acceptance of orders
4. Our products
5. Prices
6. Payment terms
7. Invoicing
8. Delivery, title and risk
9. Returns and exchanges

10. Your rights to end the contract
11. We can change the products and these terms
12. Intellectual property
13. Exclusion of warranties
14. Limitations of liability
15. Data protection
16. Assignment, subcontracting etc.
17. Amendments to these Terms
18. Events beyond our reasonable control
19. Severance
20. Governing law and jurisdiction
21. Disputes
22. Gift voucher terms and conditions
23. Special offer/discount codes
Acceptable Use Policy

1. Introduction and how to contact us

1. This web store (Web Store) is owned by and/or operated by or on behalf of George Cox Footwear Limited (George Cox/we/us). If you have any questions regarding the Web Store or these terms and conditions, or in the unlikely event that you have any complaints about any products or services purchased by you from this Web Store, you can contact us at:

George Cox Footwear Ltd
160 Alexandra Road
Northamptonshire NN8 1EH

+44 (0) 1933 224181

VAT number: 355 1210 34
Registered in England
Registered No: 12727611

This website is managed by George Cox Footwear Limited (t/a George Cox) and is registered in England at 160 Alexandra Road, Wellingborough, Northamptonshire, NN8 1EH, United Kingdom

Company No: 12727611

VAT NO: GB 355 1210 34

2. Scope

2.1 These terms and conditions, together with any other policies referred to in these terms and conditions (including any policies or documents to which a link is provided from these terms and conditions) (together Terms) apply to all orders submitted by you for products made available by us for purchase over the Web Store. Please read these Terms carefully.

2.2 Please note that these Terms do not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.

2.3 Please save or print a copy of these Terms and Conditions for future reference.

3. Acceptance of orders

3.1 You agree that your order is an offer to purchase the products listed in your order (Products) on these Terms. All orders submitted by you are subject to acceptance by us. We may choose not to accept your order for any reason without liability to you.

3.2 After submitting an order to us, we will send you an order acknowledgement email with your order number and details of the Products you have ordered. Please note that this email is an acknowledgement that we have received your order and is not an acceptance of your order. Acceptance of your order and the formation of a contract of sale between us and you will not take place unless and until the Products have been despatched to you.

3.3 Sometimes we reject orders, for example, because a Product is unexpectedly out of stock, or your method of payment has been rejected (including but not limited to as a result of failing fraud clearance checks). When this happens, we let you know as soon as possible and refund any sums you have paid (if any).

3.4 In the event prolonged inactivity causes your connection to our Web Store to fail, your selection of goods may be lost. In such case, you will be required to re-enter your selection.

3.5 Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors. All information on our Web Store is an invitation to treat only and is not an offer or unilateral contract. Your order represents an offer by you to purchase the Products.

3.6 If Products are shown on our Web Store but are not available or are incorrectly priced or otherwise incorrectly described, we shall not be obliged to sell you such Products.

3.7 You will only be charged for Products which have been despatched to you (together with the relevant delivery charges and any card processing charges).

3.8 Although we have made all reasonable efforts to correctly display product colours on the Web Store, we cannot guarantee that these will be accurately represented.

4. Our products

4.1 Products may vary slightly from their pictures. A Product's true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.  Please do take into consideration our Handmade Policy and take into account that as each pair of shoes is handmade, no two pairs will be identical.

5. Prices

5.1 All prices on this Web Store are in local currency. For information on payable local taxes and delivery charges please refer to our Shipping information.

5.2 We endeavour to ensure that all pricing information on the Web Store is correct. Occasionally, however, an error may occur and Products may be mispriced. If a Product's correct price is lower than the price stated on the Web Store, we will charge the lower amount and send you the Product. If a Product's correct price is higher than the price stated on the Web Store, we will, at our discretion, contact you and ask you whether you wish to proceed with the order at the correct price or cancel your order and notify you of such cancellation. We will not be obliged to supply Products at an incorrect price.

5.3 George Cox may vary the prices listed on this Web Store at any time and without any notice. If the rate of VAT changes between your order date and the date we supply the Product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

6. Payment terms

6.1 The total cost of your order will be the purchase price for the Products, including delivery charges.

6.2 More information about the payment methods that we accept, and details of when an order will be charged to your account can be found in our Shipping Information.

6.3 You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

7. Invoicing

7.1 Where we elect, or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.

8. Delivery, title and risk

8.1 Orders will be sent to the delivery address that you have given on your order form. We cannot be held responsible if that delivery address is incorrect or incomplete. Please note that we do not deliver to PO boxes. Please note that there are restrictions on the locations to which we deliver Products purchased from our Web Store. Details of the locations to which we deliver are available from us on request.

8.2 Title in the Products will pass to you on the latter of:-

  • the date on which we receive payment in full for such Products; and
  • the date of delivery of such Products to your nominated address.

8.3 Once a Product has been received by you, all risk of damage to, or loss of, the Product shall pass to you.

8.4 We shall be entitled to (a) deliver the Products in instalments and each instalment shall be deemed to constitute a separate contract and (b) supply only part of an order.

9. Returns and exchanges

9.1 Should you wish to return any Products, you may only do so in accordance with our Returns & Exchanges Policy. This Returns & Exchanges Policy does not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.

9.2 UK customer returns policy

You can return items within 30 days of receipt for a refund of that item or exchange it for a different item. To return items, use a trackable delivery service and make sure you get a proof of posting, the goods are the customer's responsibility until they reach the George Cox warehouse.

The customer is responsible for the payment of returns, unless you have received a faulty item or incorrect item. If this is the case, please send the item to George Cox using Royal Mail Recorded Delivery and please enclose a copy of your receipt of postage in your parcel and George Cox will refund the cost of postage on to the card that was used to make the original purchase.

All returns to be sent to;

George Cox Footwear Limited
160 Alexandra Road

9.3 International returns policy

International customers can return items within 14 days of receipt, but please contact Customer Services regarding your return at

9.4 Defective products

If you think there is something wrong with your Product, you must contact us at Please do take into consideration our Handmade Policy and that, as each pair of shoes is handmade, no two pairs will be 100% identical.

We honour our legal duty to provide you with Products that are as described to you on our Web Store and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website or call 03454 04 05 06. Remember too that you have options should you wish to resolve disputes with us.

In summary, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Product your legal rights entitle you to the following:

  • Up to 30 days: if your goods are faulty, then you can get a refund.
  • Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
  • Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

10. Your rights to end the contract

10.1 For Products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs.

10.2 If you change your mind about a Product you must let us know no later than 30 days after the day we deliver your Product.

10.3 To let us know you want to change your mind, contact our Customer Service Team at, or fill in the online cancellation form at and send it to us at

10.4 You have to return the Product at your own cost within 14 days of your telling us you have changed your mind. Send the Product back to us, using a trackable delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price.

10.5 We only refund standard delivery costs. We don't refund any extra you have paid for express delivery or delivery at a particular time.

11. We can change the products and these terms

11.1 We have the right to change our Products, and can always change a Product:

  • to reflect changes in relevant laws and regulatory requirements which could mean that the product or the material used is altered; or
  • to make changes to our manufacturing process if we elect to do so.

11.2 We can stop providing a Product. We will refund any sums you've paid in advance for Products which won't be provided.

11.3 We can end our contract with you for a Product and claim any compensation due to us if:

  • you don't make any payment to us when it's due and you still don't make payment within 7 days of our reminding you that payment is due;
  • you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the Product, for example providing; or
  • you don't, within a reasonable time, allow us to deliver the Product to you.

12. Intellectual property

12.1 The "George Cox" trade mark as well as all trade marks, whether they are figurative or not, and all other marks, trade names, service marks, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and patents (Intellectual Property), which appear on our Products, Web Store, accessories or packaging, whether registered or not, are and remain the exclusive property of George Cox. Any reproduction, whether complete or partial, modification or use of the Intellectual Property, for whatever reason and in whatever medium, without our written, express and prior agreement, is strictly prohibited, as is any combination or use in conjunction with any other mark, symbol, logo and more generally any distinctive sign intended to form a composite logo.

13. Exclusion of warranties


14. Limitations of liability

14.1 Nothing in these Terms limits or excludes our liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation, or (iii) any other liability which cannot be limited or excluded by applicable law.

14.2 Subject to Section 14.1 above, we will not be liable, in each case, whether in contract, in tort (including, without limitation, negligence or breach of statutory duty), or otherwise arising out of or in connection with these Terms for any:

14.3 economic losses (including, without limitation, loss of revenues, data, actual or anticipated profits, contracts, business, opportunity, or anticipated savings); or

14.4 loss of goodwill or reputation; or

14.5 special, indirect or consequential losses suffered or incurred by you arising out of or in connection with these Terms.

14.6 Subject to Sections 14.1-14.3 above, the aggregate liability under these Terms whether arising under contract, tort (including negligence), breach of statutory duty or otherwise shall in no event exceed 100% of the price of the Product you have ordered from us.

14.7 This Section 14 does not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.

15. Data protection

15.1 How we use any personal data you give us is set out in our Privacy Notice.

16. Assignment, subcontracting etc.

We reserve the right to transfer, assign, novate or sub-contract all or any of our rights and obligations under these Terms provided that your rights under these Terms are not affected. You may not assign, sub-contract or otherwise transfer any of your rights or obligations under these Terms without our consent in writing.

17. Amendments to these Terms

We reserve the right to make changes to these Terms at any time. You, and any contract of sale between us, will be subject to the version of these Terms in force at the time you order the Products in question from us.

18. Events beyond our reasonable control

We will not be held responsible for any delay or failure to perform or comply with our obligations under these Terms if the delay or failure arises from any cause, which is beyond our reasonable control. If our supply of your Product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. Delivery dates are estimates only and any delay in the estimated delivery date will not result in us offering you any compensation for the delay.

19. Severance

Each provision of these Terms shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable form and not affect the enforceability of any of the other provisions of these Terms.

20. Governing law and jurisdiction

These Terms and all transactions relating to this Web Store are governed by English law and you, and we, hereby submit to the non-exclusive jurisdiction of the English courts.

21. Disputes

These Terms and any disputes relating to a contract under these Terms, are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

22. Gift voucher terms and conditions

22.1 George Cox Gift Vouchers are only valid for a limited time only and must be used by the date shown on the voucher. The Gift Voucher will have a limited time of 1 year, the year will be from the date that the Gift Voucher was purchased.

22.2 George Cox can't be responsible for any deleted or stolen Gift Vouchers.

22.3 George Cox recommends that the purchaser should ensure that the delivery email address is entered correctly, as we can't take any responsibility if someone other than the recipient has used the voucher.

22.4 George Cox recommends that the purchaser ensures that the recipient has received the email Gift Voucher and the recipient keeps the email safe.

22.5 George Cox can't take any responsibility if emails get caught in spam filters or capacity of the recipient's mailbox as this is out of George Cox's control.

22.6 The George Cox Gift Voucher can only be used on the George Cox Web Store

22.7 Any refunds that will be made in the same way that the original payment was made; either by Debit/Credit Card.

22.8 George Cox reserves the right to vary these term and conditions.

23. Special offer/discount codes

The terms and conditions will be stated at the time of the special offer/discount.

Acceptable Use Policy is a Web Store operated by George Cox Limited (George Cox/we/us). We are registered in England and Wales under company number 12727611 and have our registered office at 37 Mount Pleasant, Clerkenwell, London, England, WC1X 0AA. Our main trading address is 160 Alexandra Road, Wellingborough, Northamptonshire NN8 1EH. Our VAT number is 355 1210 34. We are a limited company. To contact us please email

This acceptable use policy sets out the content standards that apply when you upload content to our site, make contact with other users on our site, link to our site, or interact with our Web Store in any other way. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

Our Online Terms above also apply to your use of our site.

1. Prohibited Uses

1.1 You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To bully, insult, intimidate or humiliate any person.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  • To upload terrorist content.

1.2 You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our Web Store in contravention of the provisions of our Terms.
  • Not to access without authority, interfere with, damage or disrupt:
    • any part of our site;
    • any equipment or network on which our Web Store is stored;
    • any software used in the provision of our Web Store; or
    • any equipment or network or software owned or used by any third party.

2. Interactive Services

2.1 We may from time to time provide interactive services on our site, including, without limitation:

including, without limitation:

  • Live customer service chats;
  • UGC product reviews.
  • Bulletin boards.

(interactive services.)

2.2 Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

2.3 We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

2.4 The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.

2.5 Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

2.6 We do not store terrorist content.

3. Content standards

3.1 These content standards apply to any and all material which you contribute to our Web Store (Contribution), and to any interactive services associated with it.

3.2 The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.

3.3 George Cox will determine, in its discretion, whether a Contribution breaches the Content Standards.

3.4 A Contribution must:

  • Be accurate (where it states facts).
  • Be genuinely held (where it states opinions).
  • Comply with the law applicable in England and Wales and in any country from which it is posted.

3.5 A Contribution must not:

  • Be defamatory of any person.
  • Be obscene, offensive, hateful or inflammatory.
  • Bully, insult, intimidate or humiliate.
  • Promote sexually explicit material.
  • Include child sexual abuse material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal content or activity.
  • Be in contempt of court.
  • Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Impersonate any person or misrepresent your identity or affiliation with any person.
  • Give the impression that the Contribution emanates from George Cox, if this is not the case.
  • Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
  • Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
  • Contain any advertising or promote any services or web links to other sites.

4. Breach of this Policy

4.1 When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.

4.2 Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any Contribution uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

5. How this Contract can be Transferred

We can transfer our rights and obligations under these Terms to any third party, provided this does not adversely affect your rights under these Terms.

You can only transfer your contract with us to someone else if we agree to this. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

6.Governing law and jurisdiction

If you are a consumer, please note that the terms of this policy, its subject matter and its formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, the terms of this policy, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.